Please click on the link to our online booking system and enter the requested information. Once this account has been created you may submit a booking request.

As individual requirements and expectations vary, we suggest you search "Boarding Kennels Adelaide Hills" and/or check with your vet for suggestions.

At Tiptree, the safety of your dog is of paramount importance to me and all of the team. CLICK HERE (https://www.tiptreekennels.com.au/_files/ugd/477884_acd84ff757ea476fb226040746afdebf.pdf)to view our Bushfire Policy

Yes, management occupies the residential home on the property.

Tiptree no longer conducts tours, however, has instead a professional video of the property and facilities which can be viewed here (https://youtu.be/QPg1Upn8IZ4) Our reasoning for this is to promote a familiar and calm environment to help keep stresses to a minimum. Additional cars and different voices (to our staff) raise levels of concerns/expectations/confusion...none of which we want. Strange and unfamiliar people coming through the facilities can put unnecessary stress to our guests on site. The health and safety of our boarding guests is paramount and will always be our priority. We also update our testimonials periodically on our website which can be viewed on our home page.

Full payment of booking is required by the date notified our booking confirmation email (or SMS if email N/A). Payment can be made by bank transfer or PayPal via our website. Please use your booking number as reference. To make a payment via Paypal click here (https://one86design.wixsite.com/tiptree/payments)

Long term stays of 28 days or more, may at our discretion, have negotiated package extras as offered by Julie.

Kennel Cough (C5) is mandatory and must be current and administered at least 10 days prior to check in. Preventative Heartworm treatment is highly recommended as an ongoing part of your dog’s health regime along with regular flea and worming treatments to avoid any cross contamination.

Desexed dogs only are accepted by Tiptree Kennels for boarding, males under 12mths & females under 8mths excepted. Large breed males may be accepted undesexed subject to Julie’s consent. We do not board females in/or due in season. If this occurs during the stay, you will be immediately contacted to arrange collection within 24 hours of notification. Even though other guests are desexed, the “scent” given off by a female in season quite often unsettles the males. We make every effort to maintain a happy, calm environment which promotes good health versus stress/anxiety.

Administering required oral and topical medications is part of caring for your dog and we are happy to do this. We do not, however, manage any injectables. We request if there are several oral tablets, please provide these in a webster pack with any part tablets precut. Please ensure medications are well labelled with dogs name, dosage and regularity of same. We suggest to add a few extra doses in case your return is delayed.

If your dog has not stayed at Tiptree before, we suggest you book a morning check in which allows daylight hours to familiarise themselves with their new environment. This in turn usually has guests more settled for a good night's sleep.

As per our Terms and Conditions, if you miss/forget or arrive later than our closing time (refer to our standard hours here)(https://one86design.wixsite.com/tiptree), the next opportunity to check in/out will be the next standard opening time. No refund for past day(s) and any additional day(s) will be charged at booked package rate. Please note: Strictly no check in/out outside of our standard opening hours is available.

Yes, if your dog is known to another and that owner is in agreement. Please note: these arrangements are at the owners' risk.

Both owners need to advise Tiptree of this requirement at the time of booking. Then the dogs can sleep together overnight and exercise together during the day. Tiptree will charge one owner the rate for payment - no separate invoices. Rate will be at 2 dogs sharing. Please note: these arrangements are at the owners' own risk. If the dogs need to be separated for whatever reason - charges will be applied to each at single dog rate.

Tiptree is a boarding facility, not a dog grooming salon, so the service offered is a bath & dry only. Our bath and dry is a good wash in a hydro-bath and a towel dry. The coat is brushed quickly before and after washing. We encourage you to provide regular brushing and dog salon appointments to maintain healthy coat and skin.

If you have created an account in our online booking system, it will be registered to one email address. If you have multiple email addresses and can't remember which is linked to your account, please contact us via bookings@tiptreekennels.com.au (bookings@tiptreekennels.com.au)or call 08 8388 8383 and we will assist. If you have forgotten your password, please click on the link to reset on the log in page.

We are happy to accommodate customers that wish to supply their own food for no additional charge. Please note: Your pets energy levels may increase during their stay and in order to keep your pet in the best health increases in food intake may be required, so please ensure you bring an adequate supply for your pets stay. If you do elect to bring your own food, please ensure it is well named and labelled. For any wet food please ensure it is divided into the meal-sized portions.

This is a common concern for most parents and I advise, hand on heart, that I haven’t felt anyone being cold/shivering when woken up. The main kennel house building is insulated double brick and their bed is not in a draft. Custom made thick canvas covers are on both room gates and also enclose both sides of the kennels. There are some bedrooms with heat lamps and wall radiators, however these are only on for a couple of hours and not left on all night ...due to potential fire risk and also electricity cost. Please know, I would not allow any of my beautiful guests to be cold.

We don’t routinely offer this service. That said, if required please ask and if we are in a position to help, we will do our best at a negotiated fee depending on location and booking period.

For Arrival: It is important that your dog(s) alight from the car wearing a well fitting collar or harness and lead. This is for their safety which is of paramount importance to us. Collars are left on unless there is a companion that may like to have a chew... please let us know if this might be the case. Harnesses are not left on and only used for included walks and to enter/exit the kennel house. For Sleeping: Tiptree supplies trampoline beds in all bedrooms. If your dog has a favourite blanket(s) or soft bed you are welcome to bring it. We politely request these beds or blankets are freshly laundered as we pride ourselves on a clean and fresh smelling kennel. Please note: Bean bags are not permitted. Bedding is sometimes damaged or destroyed (during overnight unsanctioned parties!) Toys Many dogs have a well-stocked toy box at home! You’re welcome to bring one or two favourites for the stay. Coat/PJs If your dog wears a coat overnight or in cooler weather, we will happily put these on.

Guests are woken at around 7am (possibly earlier during summer), then showed out to the exercise yards to toilet. Upon return to their rooms, breakfast is served and then toilet breaks are again given. Once this routine is completed, longer rotations out in the exercise yards are given during which housekeeping commences. Kennel gates close promptly at 10am when booked/package included property exercise commences. Exercise also continues on a regular rotational basis in the yards throughout the day. Note: 10 exercise yards are directly attached to the main kennel house. In the best interest of your dog’s health and comfort, exercise times are tailored to weather conditions when it is extremely wet or hot.

We stock a variety of commercial dry food brands which are suitable for puppies, adults and small dogs. For those who do not have a dry food variety, we suggest parents bring along their own or a small amount so we can ease on to our in-house brands without causing a possible upset stomach. A variety of tin dog food is kept in stock along with tuna, sardines & mackerel. For those that have meat in their diet, we offer quality fresh chicken or beef mince along with a homemade chicken loaf. The fridge is also stocked with goodies such as BBQ sausages, boiled or roast chicken, rice and vegetables, scrambled eggs and pasta and vegetables. Tiptree does offer optional extras which can be added to meals or given as snacks. Please refer to our Treats section when completing the booking form.

If none of our standard hours are suitable, please contact Julie who will, for a $100.00 additional fee, negotiate a time that works for you and Tiptree. There are situations that are unavoidable and the out of hours charge is discretionary.

We do not “double up” guests … therefore if only one dog, it stays that way. Families that want/need to sleep together may of course do so.